Privacy and Cookie Policy

The Ritorika.store privacy promise

This privacy notice sets out how we use and manage your personal data. Where we refer to “personal data” in this privacy notice, this means data which relates to you and which personally identifies you either directly or indirectly.

 

In the context of this privacy notice, when we use the term ‘we’ it means Ritorika.store.
Our address: ul. Smolna 38, 00-375, Warszawa, Poland.
Phone: +48 732 186 536
E-mail: info@ritorika.store

 

How We Use Your Data

We use your personal data to provide goods and services to you. We will use your personal data in the following ways:

  1. To provide goods and services and to manage your retail account including administering payments, returns and responding to queries.
  2. To administer any prize draw or competition you may enter.
  3. To analyse your shopping preferences or how you interact with or use our website.
  4. For research and statistical purposes.
  5. To send you special offers or discounts and to tell you about our products and services.
  6. To record and monitor outbound and inbound telephone conversations with you to ensure consistent service levels, to prevent or detect fraud, to resolve queries and complaints and for performance management and training purposes.

 

We will collect personal data directly from you when you purchase goods or services, or change any of your details (such as your name or address) via website or through phone call. We require you to provide personal data in order to assess whether to enter into a contract with you or to perform our contract with you and if you do not provide the personal data we request, we will be unable to enter into or fulfil this contract.

 

We may also obtain personal data from third party companies for the purposes of sending marketing communications to you. Such marketing communication may be sent by ourselves or by the third parties. These third parties must check you have given your permission for such contacts to take place.

 

Why We Need Your Personal Data

We need to process your personal data for a number of different reasons and these are our legal bases for processing. We also need to keep your personal data for as long as is necessary for us to operate our business and to comply with legal and regulatory obligations.

 

We rely on one or more of the following legal bases for processing personal data:

 

  • To perform our contract with you or to enter into a contract with you
  • We need to process your personal data to fulfil our contract with you or to assess whether to enter into a contract with you for selling and delivering goods and services to you.
  • To fulfil our legitimate interests or the legitimate interests of a third party
  • When we process personal data to fulfil our legitimate interests we will use it in a way in which you would reasonably expect and which will have a minimal privacy impact. When we or third parties are relying on legitimate interests we will balance our interests against your interests and the privacy impact of the processing on you and we will process your personal data responsibly.
  • Examples of our legitimate interests are: direct marketing, fraud prevention, preventing and investigating crime including financial crimes, assessing affordability and credit worthiness and IT security.
  • To comply with legal obligations to which our business is subject.

We have to comply with relevant law and regulation in order to provide retail and financial services products and we will need to process your personal data in order to comply with these legal obligations.

 

Consent

If we are relying on consent as our legal basis to process your personal data, you have the right to withdraw consent at any time.

We will keep your personal data for the purposes set out in this privacy notice and only for as long as any legal basis continues to apply. Below is a non-exhaustive list of some of the reasons we need to retain your personal data:

Compliance with the requirements of banks, or other relevant Authority;

Compliance with Anti Money Laundering Regulations;

Ensuring we have relevant information in the event of any queries or complaints;

Being able to identify if you have purchased a product which is subject to a product recall;

Being able to service any product or service guarantee you have purchased.

To assist with the establishment, exercise or defence of legal claims.

The length of time we need to keep the personal data will vary depending on the nature of the personal data and the reason we are obliged to hold it. We will apply appropriate risk based measures to protect your personal data which may include pseudonymising or anonymising the personal data. If personal data is pseudonymised, this means it is de-identified so you are no longer identifiable, but we can re-identify you if we have a requirement to do so. If personal data is anonymised, it is de-identified, but can never be re-identified in the future.

 

Who We Transfer Data To

Transferring personal data to other organisations needs to take place with appropriate safeguards and you can be assured that we will only share the personal data that is needed for these organisations to be able to provide the right service to you or support us in doing so.

We may transfer your personal data to the following third parties:

Technology service providers – our partners who provide IT and website services.

Customer service providers – our partners who work with us to administer your account and provide you with any help you may need.

Telephony providers – our partners who provide telephone services and functionality.

Delivery companies – our couriers, parcel firms and mail firms who deliver your goods or services and manage any returns on our behalf.

Distributors and manufacturers of goods – our partners who fulfil orders and deliver products to you and manage any returns on our behalf.

Marketing service providers – our partners who work with us to make sure we send you information about products, services and special offers that are of interest to you.

Data pool facilitators – we may share and pool information (on an anonymous basis or otherwise) with other third party retailers or financial service providers. This may help up to improve our products and quality of service to all customers.

Regulators and other governmental agencies or law enforcement agencies.

Organisations who may be interested in purchasing our business or organisations who we may be interested in purchasing – we may sell parts of our business or acquire other businesses and your personal data may be shared with such third parties as part of this process.

We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls. From time to time we may need to transfer your personal data to other countries. Where this is the case, we will ensure that the transfer is subject to appropriate safeguards to protect your personal data and complies with applicable law which may include having standard contractual clauses in place with the third party. For further information on how data can be transferred to other countries, please find enclosed a link to the European Commission website: https://ec.europa.eu/info/law/law-topic/data-protection_en

 

Your Rights

You have certain rights in respect of your personal data and we have processes to enable you to exercise these rights.

 

Right of Access
This is known as a Subject Access Request. If you want to know if we are processing personal data relating to you and to have access to any such personal data you can call us on +48 732 186-536. In order to supply you with your personal data that we hold we will need to verify your identify.

 

Right to Rectification
If you believe that we hold inaccurate personal data about you, then you can either update this information directly by logging in to My Account and updating the relevant details or you can request that we carry out a review by calling us +48 732 186-536. Depending on the type of personal data you believe is inaccurate, we may ask you for further proof to ensure that the personal data is being corrected properly. If we are satisfied that the personal data is inaccurate we will make the necessary changes.

 

Right to Erasure
You have a right to ask for your personal data to be erased in certain circumstances. However, this right does not apply where we have to comply with a legal obligation or where we need personal data for the establishment, exercise or defence of legal claims. In addition, if you opt out of marketing communications or have previously opted out of marketing communications, we have to keep a record or such opt out to ensure that we don’t contact you in the future.

 

Right to Restriction
You have a right to request that processing of personal data is restricted in certain circumstances. However, we shall still continue to process the personal data for storage purposes, for the establishment, exercise or defence of legal claims or with your consent.

 

Right to Object
Where we are relying on legitimate interests as a legal basis to process your data, you have a right to object to such processing on grounds relating to your particular situation.

If you object to our use of your personal data for marketing purposes, we will opt you out of marketing. You can do this by logging into My Account and amending your preferences or you can call us +48 732 186-536. You may also object to other processing when we rely on our legitimate interests as the basis for processing, but we do not have to stop the processing if we can demonstrate compelling legitimate grounds for the processing (taking into account our processing activities, the nature of our business and our legitimate interests) and that these grounds override your interests, rights and freedoms or in the event that we need the personal data for the establishment, exercise or defence of legal claims. To enable us to consider any objection we will need to know what specific interests, rights or freedoms relating to your particular situation you believe will potentially be put at risk by our processing. If we do stop processing your personal data (apart from for direct marketing purposes), this may affect our ability to trade with you.

 

Automated Processing
We use automated processing in relation to the information we hold about you to make recommendations of products and services we think you would be interested in and to improve your experience when you visit our website by making it relevant and tailored to you.

 

Fraud Prevention
Your personal data is protected by legal rights, which include your rights to:

object to our processing of your personal data;

request that your personal data is erased or corrected;

request access to your personal data.

 

For more information or to exercise your data protection rights, please contact us using the contact details above. If you are unhappy about how your personal data has been used please refer to the contact section on the website.

 

Unsubscribing

From Telemarketing
From time to time we may contact you with details on special promotional offers or products that we think you would be interested in, via Email, Telephone, SMS, Post or from specially selected Third Parties, If you do not want to receive these communications you can opt out in the following ways:

On the website: tick each method of contact you wish to opt out of.
Call us: +48 732 186 536 or mail us on info@ritorika.store. Please clearly state whether you wish to be removed from Ritorika.store communications, communications from Third Parties, or both.

Please note:

Requests not received in the specific format indicated, are in danger of being misdirected. We reserve the right for our customer advisors to contact you regarding your account where necessary.

 

About cookies

 

What are cookies?

Cookies are small text files stored on your device by a web browser (e.g Internet Explorer) that hold information about your previous visits to our site and may contain personal data relating to you. We use this information to offer you a more personal browsing experience and to enhance your use of our websites. By using our site you consent to cookies being used in accordance with our policy.

 

What do cookies do?

Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you’ve ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online both on our website and on third party websites will be more relevant to your interests.

 

How do cookies help when you visit our site?

Cookies allow us to treat you as an individual; using knowledge gained from your previous visits and preferences we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.

Why are we telling you this?

To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible shopping experience, we are giving you a detailed outline of the cookies we use and their unique role in your shopping experience.

Types of cookies

Strictly necessary cookies – These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for like ‘Your Basket’ cannot be provided.

Performance cookies – These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies (often known as web analytic cookies) don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.

Functionality cookies – These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you’ve made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.

Targeting or advertising cookies – These cookies are used to deliver adverts more relevant to your personal interests. Alongside this they limit the amount of times you see an advert and measure the effectiveness of adverts. This means you won’t keep seeing irrelevant adverts or the same adverts over and over. These cookies are usually placed by trusted third parties (such as advertising networks) who we have a relationship with. They remember that you have visited a website and what pages you have viewed and the information within the cookie is shared with other organisations such as advertisers. These third parties may combine data which we share with data from other sources such as other websites or mobile applications. This combined data may then be used to ensure that we can better target you with products and services that are relevant to you. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations that generate the advert. Please note that by opting out of receiving adverts from one browser, device or app will not necessarily opt you out of all such adverts from all browsers, devices or apps.

Managing Cookies

Can I disable cookies from your website?
It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your shopping experience and mean that you only have limited access to personalised areas of the site. Without access to the information on these cookies it is difficult for us to analyse the performance of our site. This is essential for us to continually improve our service.

Cookies are an essential part of how our site works and you will need to have cookies enabled to place an order. If you don’t wish to enable cookies, you’ll only be able to browse the site.

How to check cookies are enabled for PC

Internet Explorer
Click ‘Tools’ in the menu bar at the top of your browser and select ‘Internet Options’
Click the ‘Privacy’ tab and set the slider to medium to allow cookies

Google Chrome
Click on ‘Tools’ in the menu bar at the top of your browser and select ‘Options’
Click the ‘Under the Hood’ tab, in the ‘Privacy’ section select the ‘Content settings’ button
Now select ‘Allow local data to be set’

Mozilla Firefox
Click on ‘Tools’ in the menu bar at the top of your browser and select ‘Options’
Select the ‘Privacy’ Icon and click ‘Cookies’
Select ‘Allow sites to set cookies’

Safari
Click on the Cog icon at the top of your browser and select ‘Preferences’
Click on ‘Security’; check the ‘Block third-party and advertising cookies’ box, click ‘Save’

How to check cookies are enabled for Macs

Safari
Click ‘Safari’ at the top of your browser and select ‘Preferences’
Select ‘Security’ and ‘Accept Cookies’
Select ‘Only from site you navigate to’

Mozilla Firefox
Click ‘Firefox’ button at top of browser and select ‘Privacy’ panel
Select ‘Firefox will’ and select ‘Use custom settings for history’
Check ‘Accept cookies from sites and ‘Accept third-party cookies’
Select Keep until ‘they expire’ and click ‘OK’

Internet Explorer
Click ‘Explorer’ at the top of your browser and select ‘Preferences’
Scroll down to ‘Cookies’ and select ‘Never Ask’

Opera
Select ‘Menu’ from top of browser and click ‘Settings’
Select ‘Quick Preferences’ and click ‘Enable Cookies’

Some of the cookies we can use

BC, cmRS
These cookies retain the products you have not purchased in the basket so that if you come back they are still there for a quick purchase if required.

mobile_session, SERVERID
These cookies enable us to respond to your actions on the mobile site for example “add to basket”

JSESSIONID
These cookies enable us to respond to your actions on our website site for example “add to basket”.

Analytics Cookies

Speedtrap
These cookies capture visitor data which is used to enable us to target offers to customers.

Google Analytics and Yandex.Metrics
These cookies allows us to record information about the page a user has seen on our website, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages / interactions with the website. Important: Google Analytics does not store any personal information about your website users. Read the Google Analytics privacy document for more details.

Functionality Cookies

DYN_USER_CONFIRM, DYN_USER_ID, DYN_REG, L
These cookies help to recognise you allowing us to display a welcome message and means we treat you as a registered customer and not a new customer. It also provides security when you’re using the website whether you’re logged in or not.

Optimost – mdr_browser, op648basketpagegum, opAddedProduct, op648basketpagegum, op648basketpageliid, mdr_browser
These cookies allow us to show different versions of the site for testing purposes. We can then show different versions of pages to different customers to access which is the best layout, so that we can constantly keep improving the website for our customers.

FRD_USER_TOKEN
This cookie allows us to keep track of the different account logins from the same machine

recs.atgsvcs.com, atgRecVisitorId, atgRecSessionid, tmdts, tmdts_sec
These cookies help us to provide recommendations of products we think you may be interested in

JSESSIONID_eptica
These cookies are used to make our “Help” service work.

Advertising Cookies

Google AdWords or Google Tags Manager
This Cookies helps us to identify the marketing campaign through which you have visited the website in order for us to help improve the effectiveness of our advertising. In some circumstances, we also use these cookies to enable us to reward external websites for directing customers to us via marketing campaigns.

 

Please make sure that you have read and understood our Privacy Notice which explains how we safeguard any data which you provide to us and the basis for which we process your data in order for us to fulfil your online orders.